Embedded Support Partner User Guide

Document Number: 007-4065-007

Front Matter

| List of Figures | List of Tables |

Table of Contents

What's New in this Document

1. Introduction
ESP Benefits
ESP Architecture
Remote Support Capability
Security Features
System Performance Impact of ESP

2. Accessing ESP
Using the Command Line Interface
Using the Web-based Interface
Configuring Single System Management
Configuring Group Management

3. Setting Up the ESP Environment
Setting Up the Customer Profile
Setting Up the Network Permissions
Setting Up the User Permissions
Setting Up the Global Configuration Parameters
Setting Up the Paging Parameters
Manipulating Database Archives
Setting Up the System Group Manager Parameters
Importing and Exporting ESP Environments

4. Configuring ESP
Configuring Events
Configuring Actions
Configuring Performance Monitoring
Configuring System Monitoring

5. Viewing Reports
About Reports
Events Registered Reports
Actions Taken Reports
Availability Reports
Diagnostic Result Reports
Hardware Reports
Software Reports
System Reports

6. Using the ESP Logbook
About the ESP Logbook
Viewing Logbook Entries
Adding a Logbook Entry

7. Sending Notifications
About the espnotify Tool
Invoking espnotify from ESP

8. Logging Events from Applications and Scripts
Event Classification and Sequence Numbers
Using the eventmon API
Using the esplogger Tool

9. Default Event Classes and Types
Default Event Classes
Default Event Types